02 — Context
51,411 Orders. 719 Prints.
Six Years. Three Problems.
01
Repeat Rate
Most customers only buy once. We've been modeling acquisition payback over 12 months. The math doesn't work.
02
Hero Ceiling
The best 2024 prints earn 75% less in their first year than the best 2020 prints did. The ceiling came down hard and hasn't moved.
03
Catalog Concentration
63 prints — 8.8% of catalog — drive 50% of all revenue. The other 656 prints fight for the remaining half.
All three are fixable. This deck explains how.